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FAQ: JavistaCRM installation, configuration and
utilisation
-
How
does JavistaCRM works?
Javista
CRM
solution for iPhone is composed of 2 parts: iPhone client and Server
service.
The client side application is free to download from Apple Store and
it’s easy
to
install on your iPhone. On the server side, it’s a service which will
be
installed on your company’s CRM 4.0 Server. It helps the users to get
the data
from the database. And the service works depends on a license which can
be
bought from Javista.
- Can
we connect to our Microsoft Dynamics CRM server? And how can we connect
to it?
For the 30
days
of testing, you will connect to the dedicated MS CRM server which is
located on
our side, and with sample data to improve you trial experience. While
for the
production version, we will offer you JavistaCRM server side
application, which
is to help the synchronization between CRM server and your iPhone.
- What
are the versions that JavistaCRM can connect to?
It’s
designed
for Microsoft Dynamics CRM 4.0 on premise. Also JavistaCRM can deploy
on the
server of Microsoft Dynamics CRM Online.
- Can
we update the data on the iPhone and then synchronize the updates to
the CRM
server?
In
the actual
version, JavistaCRM can only get the data from the server and display
them on
iPhone in a user friendly interface.
While
we add
some additional functions, for example: calling to the client by
clicking on
the telephone field, sending emails to the clients by clicking on the
email
field…
- What
is the pricing of JavistaCRM?
The
price of
JavistaCRM is 60€ OR 90$ per user per year, with all the updates and
supports
included.
If
you order
now, we can offer you a discount. So the final price is 45€ or 68$ per
user for
the first year.
- Why
the client doesn't work?
a.
Please
check if you have installed our server side service.
b.
Please
check if your iPhone OS has upgraded to the latest version.
c.
Please
check if your iPhone has an unlimited internet connection.
- Why
this application is easy to crash after an upgrade?
Because
the new version has changed
the database structure. Please uninstall JavistaCRM totally and install
it
again.
- Why
this application always informs me this error message?
Cannot connect or
disconnect.
ERROR
Domain = NSPOSIXErrorDomain
Code = 61
That's because
the server address and port in the settings are not correct. Please
check your
settings.
- When
synchronizing, it stops at the connecting part.
a.
Check
out the server settings in the “Settings” application which is in the
iPhone’s
home screen.
b.
Check
out your internet connections.
c.
If
your iPhone’s 3G/GPRS service only works in a WAP network, it's not
supported,
please contact your ISP services.
- After
synchronization, there are still no reports in the Report Entity.
a.
Make
sure your server administrator has modified the reports into external
use mode.
b.
Our
solution only supports the following reports currently: Account
Summary,
Account Overview and Sales Pipeline
- Can
I search all the phone numbers of a contact?
Yes
you can.
- How
can I cancel the waiting screen on the iPhone?
To avoid miss-touching the screen, there's no
such kind of button on the screen. Please press your home button and
exit the
application.
- Why
it informs the Server Error “Input string was not in a correct format.”
That’s
because your administrator
hasn’t publish the three Reports for External use. (See
installation
guide)
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